Terms & Conditions

Acceptance of Terms of Use

This website, or any replacement site (collectively, the “Website”), is operated by JustFoodForDogs, LLC (“JFFD”) to provide you with information about our company, history, news and products, and the opportunity to purchase our products from our online retail store. JFFD provides you with access to our Website subject to the following Terms and Conditions, which may be updated from time to time without prior notice to you.

Please read these Terms and Conditions carefully. By accessing this Website, you agree that you have read and understand these Terms and Conditions and any posted updates and that you accept and agree to be bound by them. If you do not wish to be bound by these Terms and Conditions, please do not continue to use this Website.

Registration

You may browse the Website without registration, but you understand that some features of the Website may not be accessible to you unless you register. In registering for the Website, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the registration form (the “Registration Data”); (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete; and (c) certify that you are at least thirteen years old. If you provide any information that is untrue, inaccurate, not current or incomplete, or if JFFD has reasonable grounds to suspect this, JFFD has the right to suspend or terminate your account and to refuse any further use of the Website by you.

Registration Account and Password

You will receive a username and password as part of the registration process. You are responsible for maintaining the confidentiality of your password and account and all activities that occur in connection with these. You agree to immediately notify JFFD of any actual or suspected unauthorized use of your password or account or any other breach of security.

Protection of Privacy

Information you give to JFFD about yourself is subject to our Privacy Policy. We encourage you to read and understand our privacy practices before continuing.

Products for Personal Use

All products available on this Website, and any samples thereof, are for personal use only. You may not resell any of the products that you purchase or receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of product ordered, in our sole discretion, if we determine your order violates our Terms and Conditions. If you are a wholesaler or retailer interested in purchasing items in bulk, please go to ‘Wholesale' on this site.

Product Descriptions

JFFD attempts to be as accurate as possible when describing its products and when depicting these products on this Website. JFFD does not warrant that these product descriptions or depictions, or other content on this Website, are accurate, reliable, current or complete.

Product Reviews

These testimonials are for informational purposes only. The information is not a substitute for expert veterinary care. Testimonials are written by actual customers and represent their own observations. These observations are not guaranteed, are not medically substantiated, and may not be typical for other pets.

Purchases and Autoship

You may place a recurring order for a product or service via the Site or App (each, an “Autoship”) for a recurring delivery to your home. BY PURCHASING AN AUTOSHIP, YOU AUTHORIZE JUSTFOODFORDOGS TO INITIATE RECURRING NON-REFUNDABLE PAYMENTS AS SET FORTH BELOW. If you purchase an Autoship, we (or our third-party payment processor) will charge your account the first time you place this order, and then at the frequency thereafter that you choose depending on the product and/or service you purchase until you cancel the Autoship. Charges may take up to 90 days after an initial order or recurring order is placed to be processed and posted to your credit card or another method of payment. By agreeing to these Terms and electing to purchase an Autoship, you acknowledge that your Autoship has recurring payment features and you accept responsibility for all recurring payment obligations prior to cancellation of your Autoship by you or JustFoodForDogs. Please be advised that the prices are subject to change due to various factors such as market conditions, supplier costs, and other business considerations. We encourage you to review the prices listed on our website regularly to stay informed about any changes. Price increases will apply automatically to your Autoship following any price adjustment. This means that the price charged for each Autoship will reflect the current price of the product at the time of billing, as displayed on our website. It is your responsibility to review the product prices on our website periodically. You may cancel your Autoship at any time, but please note that you must cancel your Autoship before it renews to avoid the billing of the next order. You can cancel your Autoship via your account. For further information on our Autoship program, see our Faqs.

JFFD's Intellectual Property Rights

You acknowledge and agree that the Website and its contents, including, but not limited to, all photographs, information, data, text, product descriptions, software, music, sound, graphics, video, messages, tags, and/or other materials (collectively, the “Content”) are proprietary or confidential information that belongs exclusively to JFFD and is protected by applicable copyright, trademark, trade secret, patent or other proprietary rights and laws. You are not authorized to reproduce, republish, distribute, transmit, modify, sell or otherwise use the Content, or to create derivative works based on the Content, in whole or in part, without JFFD's express written authorization. Without limiting the foregoing, you are not authorized to use the Content in order to gain a competitive advantage, for marketing purposes (including third-party solicitations), to harass, abuse or harm others, or in a way that otherwise exceeds the scope of your authorized access to this Website. In addition, you are not authorized to use, access, search or obtain data from the Content of this Website by using any deep-link, framing, page scrape, robot, spider, or other automatic device, program, algorithm or similar methodology. JFFD grants you a personal, non-transferable, and non-exclusive right and license to use the Content on a single computer for non-commercial purposes only and subject to all other Terms and Conditions herein. Any unauthorized use terminates the permission or license granted by JFFD.

The JFFD names and associated product names are trademarks or registered trademarks of JFFD (the “JFFD Marks”). You are not authorized to display or use in any manner any JFFD Mark without our prior written consent.

The product designs and product materials used for JFFD's products are the exclusive property of JFFD and are protected by applicable copyright and other proprietary rights and laws. You are not authorized to reproduce, sell, or otherwise use these designs or materials, in whole or in part. JFFD takes its intellectual property rights seriously and monitors for and vigorously pursues any infringers.

Disclaimer of Warranties

YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK. THE WEBSITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. JFFD EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. JFFD MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF THE INFORMATION CONTAINED ON THIS WEBSITE, AND YOU SHOULD CONFIRM ANY INFORMATION PRESENTED ON THIS WEBSITE BEFORE RELYING ON IT IN ANY WAY.

Limitation of Liability

IN NO EVENT WILL JFFD BE LIABLE TO YOU FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES RESULTING FROM YOUR USE OR INABILITY TO USE THIS WEBSITE, EVEN IF JFFD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION WILL APPLY TO DAMAGES FROM ANY CAUSE OF ACTION, INCLUDING, BUT NOT LIMITED TO, TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE. IN NO EVENT WILL JUSTFOODFORDOGS LIABILITY TO YOU FOR ANY CAUSE OF ACTION EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THIS WEBSITE. JFFD DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THIS WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS WEBSITE OR THE SERVERS THAT MAKE THIS WEBSITE AVAILABLE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Information Sent to Us

We welcome and encourage your feedback, but please do not submit any proprietary or confidential information, suggestions or materials via email, our Website or any other method. We will not compensate you for any submissions that we use. By submitting such materials, you grant JFFD a perpetual, worldwide, irrevocable, royalty-free license to use those materials in any way JFFD deems appropriate. You expressly agree that you will not submit any materials that you do not have the right to make available under any law or contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements), and you will solely bear any liability related to your submission of such materials.

Indemnification

You agree to defend, indemnify and hold JFFD and its subsidiaries, affiliates, officers, directors, employees, agents and partners from and against any and all claims, actions, liabilities, costs or damages (including reasonable attorneys' fees) asserted by any third party arising from or related to your use of this Website or conduct in connection therewith in violation of these Terms and Conditions.

Links to Other Sites

JFFD does not make representations or warranties about any website that you may be able to access through this Website. JFFD does not endorse, monitor or assume any liability for the information provided or activities undertaken by any such website.

Waiver and Severability

JFFD's failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. If any such right or provision is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of these Terms and Conditions shall remain in full force and effect.

Governing Law

These Terms and Conditions and the relationship between you and JFFD will be governed by the laws of California, without regard to its conflict of law principles. You agree to submit to the personal and exclusive jurisdiction of the courts located within the County of Orange in the State of California with respect to any claims arising from these Terms and Conditions or your use of the Website.

Disclaimer of Warranties

Limitation of Liability

IN NO EVENT WILL JFFD BE LIABLE TO YOU FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES RESULTING FROM YOUR USE OR INABILITY TO USE THIS WEBSITE, EVEN IF JFFD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION WILL APPLY TO DAMAGES FROM ANY CAUSE OF ACTION, INCLUDING, BUT NOT LIMITED TO, TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE. IN NO EVENT WILL JUSTFOODFORDOGS LIABILITY TO YOU FOR ANY CAUSE OF ACTION EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THIS WEBSITE. TRUE DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THIS WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS WEBSITE OR THE SERVERS THAT MAKE THIS WEBSITE AVAILABLE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

NO MEDICAL ADVICE. We may suggest a certain type of meal plan for your pet based on criteria specified by you through your account for the Services. YOU ACKNOWLEDGE THAT OUR RECOMMENDED MEAL PLAN IS INTENDED AS A GUIDE ONLY. IT IS YOUR RESPONSIBILITY AS A PET OWNER TO MONITOR YOUR PET’S WEIGHT AND CONDITION, AND TO LET US KNOW ANY CHANGES IN EITHER WEIGHT OR CONDITION AS THESE MAY IMPACT YOUR MEAL PLAN. IF YOU HAVE ANY CONCERNS ABOUT YOUR PET’S WEIGHT AND CONDITION, PLEASE CONSULT YOUR VETERINARIAN. ANY INFORMATION GIVEN BY ANY JFFD TEAM MEMBER IS GENERAL IN NATURE, AND NOT SPECIFIC TO YOUR PET AND WE ALWAYS RECOMMEND SPEAKING TO YOUR LOCAL VETERINARIAN WHO KNOWS YOUR PET’S MEDICAL HISTORY AND CAN EXAMINE THEM IN PERSON. NOTHING IN THE SERVICES OR COMMUNICATED TO YOU BY US OR ANY OF OUR REPRESENTATIVES IS INTENDED TO BE, NOR SHOULD BE, TAKEN AS MEDICAL OR VETERINARY ADVICE AND WE ARE NOT RESPONSIBLE TO YOU OR ANYONE ELSE FOR ANY LOSS, DAMAGE, LIABILITY, COST OR EXPENSE SUFFERED IN CONNECTION WITH YOUR RELIANCE ON SUCH INFORMATION.

Information Sent to Us

Indemnification

Links to Other Sites

JFFD does not make representations or warranties about any website that you may be able to access through this Website. True does not endorse, monitor or assume any liability for the information provided or activities undertaken by any such website.

Waiver and Severability

Governing Law

These Terms and Conditions and the relationship between you and JFFD will be governed by the laws of the California, without regard to its conflict of law principles. You agree to submit to the personal and exclusive jurisdiction of the courts located within the County of Newport Beach in the State of California with respect to any claims arising from these Terms and Conditions or your use of the Website.

Our Address:

JustFoodForDogs
1787 Flight Way
Tustin, CA 92782

Clean Bowl Guarantee

If you are not completely satisfied with your first purchase for any reason whatsoever, we'll give you a full refund. (Shipping and/or delivery fees are non-refundable.)

Damaged Items

If you received a damaged product, please notify us immediately for assistance.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By phone number: 866-726-9509
By email: orders@justfoodfordogs.com